Terms & Conditions
STOCK
Should the goods ordered be out of stock at any stage or not expected back in stock within seven days you will be notified by email and given the option of a) waiting for more stock to arrive b) other goods of the same value to be sent in replacement or c) a refund. Refunds will be issued in the same format as the payment being made.
DELIVERY
Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours.
If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to the us.
In the unlikely event of the incorrect goods being sent we will arrange to either collect them ourselves or will send a pre paid customer returns label.
If the customer has refused delivery (with no mistake on our part) and the item is returned to us, then a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
Please note a signature is required for all deliveries. By placing your order with us you accept these conditions.
CANCELATION
Customers in the EU have the right to cancel their order within seven days of purchase.
Such cancelations are only honoured once the goods are returned to us (if sent) in the exact same condition as received. All costs incurred in returning the goods must be covered by the customer.
PRICES
Even though we try to ensure our prices are always up to date situations beyond our control may arise where the prices are subject to change.
RETURNS
You may return any item that is in mint unopened condition to us at your own expense and within 14 days of receipt for a refund of the purchase price of the goods. We will notify you on receipt of your return via email and confirm when your refund has been made. Customers will be refunded by the method the order was originally paid with.
LAW AND JURISDICTION
The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.
COPYRIGHT
The contents of this Website are protected by the law of copyright. All rights in this Website, including Copyright, are owned or licensed to Washing supplies direct Ltd. You may copy or save items included in this Website for your own personal, non-commercial use only.
IMPORT DUTIES
Goods ordered outside the UK may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you and are not the responsibility of Washing supplies direct ltd. Customers ordering from outside of the EU, or from the Channel Islands, will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.
PRIVACY
We respect your right to the privacy of your personal information. We will never pass your details on to other third parties. By providing your email address and/or phone number, you are agreeing to receiving contact regarding your order.
DISCLAIMER
TO THE FULLEST EXTENT PERMITTED AT LAW, WASHING SUPPLIES DIRECT LTD IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WASHING SUPPLIES DIRECT LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Washing supplies direct ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Washing supplies direct ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Washing supplies direct ltd, its affiliates, directors, employees or other representatives
